Privacy Policy
Hills and Cruise Houseboats (“the Company”, “we”, “us”, “our”) is committed to protecting the privacy of visitors to www.hillsandcruisehouseboats.com (“the Website”) and of guests who book our houseboat cruises. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you make an enquiry, book a houseboat package, or otherwise interact with us, we may collect the following information:
- Name, gender, and contact details such as phone number and email address.
- Travel details, including date of travel, number of guests, package/category selected (Corporate, Friends, Family, Couples, Single, Other) and any special requests (dietary needs, celebrations, accessibility requirements).
- Identification details required for check-in, such as a copy of a valid passport, visa, driving licence, PAN card or Voter ID, as mandated by Kerala Tourism regulations.
- Payment and billing information, including bank/UPI/card details processed through our payment partners.
- Technical information such as IP address, browser type, device information and pages visited on the Website, collected automatically through cookies and similar technologies.
How We Use Your Information
We use the information collected for the following purposes:
- To process and confirm your houseboat booking, arrange check-in/check-out and coordinate your cruise itinerary.
- For internal record-keeping, accounting, and statistical analysis of website usage.
- To communicate booking confirmations, payment reminders, itinerary changes, and responses to enquiries.
- To share relevant information with local suppliers and partners — such as catering staff, transport/pick-up providers, boat crew, and partner hotels — strictly to the extent necessary to fulfil your booking.
- To send you offers, promotions, or newsletters about our packages, only where you have consented to receive such communication; you may opt out at any time.
- To comply with applicable law, including sharing information with government or regulatory authorities such as Kerala Tourism, where legally required.
Disclosure of Information
Hills and Cruise Houseboats will not sell, trade, or rent your personal information to third parties. We may share your information only:
- With our own boat crew, catering staff, and affiliated ground-transport or hotel partners, solely to deliver the services you have booked.
- Where required by law, subpoena, court order, or to protect the safety of any guest, staff member, or the public.
- With payment gateway providers strictly for the purpose of processing your payment securely.
Cookies
Our Website may use cookies to recognise repeat visitors, remember preferences, and understand how the Website is used, so that we can improve it. You can set your browser to refuse cookies; however, some parts of the Website (such as the booking enquiry form) may not function properly if you do so.
Data Security
We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our Website may contain links to third-party websites (for example, payment gateways, social media, or partner sites). We are not responsible for the privacy practices or content of such external websites, and we encourage you to review their privacy policies separately.
Children’s Privacy
Our services are intended for booking by adults. We do not knowingly collect personal information directly from children under the age of 18; where children travel as part of a family booking, their details are provided and managed by the accompanying parent or guardian.
Your Rights
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, subject to our legitimate business and legal record-keeping requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
For any questions or concerns about this Privacy Policy or your personal information, please contact us at:
- Email: admin@hillsandcruise.com
- Phone: +91 98951 53777
- Address: Hills and Cruise Houseboats, Alleppey (Alappuzha), Kerala, India
